Refund and Returns Policy

Here’s a sample Refund and Cancellation Policy for your website:

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Refund and Cancellation Policy

At Design Dynasty Store, we strive to ensure customer satisfaction with every order. Please read the following policy carefully to understand our refund and cancellation terms.

1. Cancellation Policy

1.1. Order Cancellations
Orders can be cancelled within 24 hours of placing the order. After 24 hours, your order may already be processed and prepared for shipping, making it ineligible for cancellation.
To request a cancellation, please contact us at [email protected] with your order details as soon as possible.

1.2. Custom Orders
Due to the personalized nature of custom t-shirts, cancellations are not accepted once the design and production process has begun. Please review your custom order details carefully before finalizing.

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2. Refund Policy

2.1. Eligibility for Refunds
Refunds are available under the following conditions:

• The item you received is defective, damaged, or not as described.
• The order is cancelled within the 24-hour window.
• The product is returned in its original, unused condition with all tags and packaging intact.

2.2. Non-Refundable Items

• Custom-designed t-shirts are non-refundable unless the item is defective or incorrect.
• Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).

2.3. Refund Process
To initiate a refund, please contact us at [email protected] with your order number and details of the issue. We will provide you with return instructions if your request is approved.
Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

3. Return and Exchange Policy

3.1. Return Eligibility
Items must be returned within 14 days of delivery. To be eligible for a return or exchange:

• The item must be unused, unwashed, and in the same condition as received.
• The item must be in its original packaging with tags intact.
• Proof of purchase is required for all returns and exchanges.

3.2. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3.3. Exchanges
If you wish to exchange an item for a different size or design, please contact us at [email protected]  Exchanges are subject to stock availability.